Livestock DOA Policy
We DO NOT offer DOA (Dead On Arrival) replacement on any livestock sent overnight via Fastway courier or Star Track.
We DO offer DOA replacement/credit on livestock sent airport to airport. We cannot be held responsible for any packages damaged or delayed by the courier, this is out of our control.
We cannot accept returns of products once they have been opened or used. Before opening and using any product, please check the packaging to ensure you have received the correct product. If the packaging and it’s contents are still in a new and saleable condition, you may return them to us with 7 days for an exchange, credit or refund (excluding shipping costs). Return shipping charges incurred are the responsibility of the customer.
Shipping Costs – Livestock
We offer a range of freight options for livestock.
- Fastway Couriers – From $20
- Startrack Couriers – From $35
- Airport to Airport – From $30
Please note for airport to airport at checkout you will be charged $0. This is due to each individual airport having a different cost. Once the order is placed, we will contact you and arrange payment.
Please contact us with any queries in regards to the best form of transport for your livestock purchases.
Please note: Tasmanian and Western Australian customers will receive an additional fee for livestock up to 30 days after delivery. This is a mandatory quarantine charge via the government and that is in no way associated with us.
Shipping Costs – Dry Goods
To minimise & reduce costs, we offer fixed $10 shipping costs, for dry goods in Australia regardless of the quantity. This offer excludes bulky items. With livestock, we do our best to keep prices low. Offering livestock shipping FROM $20 based on your location.
Delivery Time Frames
We use a range of courier services depending on your location. Delivery times are generally the same day or next day for livestock. In most situations, orders are dispatched within 24 – 48 hours with the exceptions of custom, personalised and pre-order items.
Bulky items are those with either a high weight or large cubic volume. Products will be marked as bulky on their sales page. This generally only includes aquariums and buckets of salt.
Our couriers cannot deliver to Australia Post owned properties – this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations.
All orders placed online will be delivered with trackable information. Once your order has been dispatched simply use the tracking ID on the chosen courier page or view our Order Tracking page.